Never-sleep support

DUG Insight offers a peerless support team located in every time zone of the world. That means round-the-clock support for users. Just email for the same day solutions that have made us famous.


Our Commitments

We'll do everything we can to ensure that you love our software as much as we do, and help you every step of the way.

  • If you don't understand something, we'll walk you through it.
  • If you have trouble with data, we'll help you load it.
  • If you have a suggestion we'll listen carefully.
  • If you're evaluating the software, we'll give you as much support as a paying customer.

  But if you're still not happy, then we'll gladly refund your money.


Online Support

Contact our team via email at, or create support tickets and see your request history by creating an account at Either way, you'll receive a prompt response from a real person who's ready to help you out.

If it can't be resolved quickly via email, then we are happy to schedule a phone call or screen-sharing session.



As usual, nothing we say can match the power of real feedback from our customers:

"Thanks for sorting this out. I'm really very impressed with your turnaround time and effort to make this work for me."
Stephen Jackson
DONG Energy

"Thanks for persevering with my problem! I know I'm only a teeny weeny client, but you gave me the support a major player would have expected. It has really got me over a roadblock."
Janet Hoskings

"DUG gives the best support by far. Keep up the great work, chaps."
Gerrard Spear
Calvalley Petroleum (UK) Ltd

"Your support is awesome!  I get answers really fast and I can always figure out what they say, which is of course great."
Dr. Marianne Rauch-Davies

"Your quick responses and help are the fastest out of all product service companies."
Matthew Dielesen
Apache Corporation

"DUG Insight has by far and away the best support for an evaluation licence I've received anywhere."
Ian Doak
Infrastrata Plc

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